General Terms of Use (GTU)

1. Purpose

These Terms of Use (the « Terms ») set out the conditions for using the Chatven service (the « Service »), available at chatven.fr, published by Maxim Lyoen-Levecq, a sole trader (entrepreneur individuel) trading as « Chatven » (the « Publisher »). Creating an account, installing the extension or subscribing constitutes full acceptance of these Terms.

The Service is a tool for managing and tracking buy-and-resell activities for personal or professional use. It allows you to track purchases, items, product instances, sales and listings in order to analyze their profitability. It includes a web application, an optional browser extension and features assisted by artificial intelligence.

2. Access to the service and registration

Use of the Service requires the creation of a user account. Access is reserved for natural persons of legal age (18 years and older). By registering, the user warrants the accuracy of the information provided.

The user is solely responsible for the confidentiality of their login credentials. Any use of the account with these credentials is deemed to have been carried out by the user themselves.

The Publisher reserves the right to refuse access to the Service, to suspend or to delete an account in the event of a breach of these GTU, fraudulent behavior or non-payment.

3. Use of the service

The user undertakes to:

• Use the Service in a lawful manner and in accordance with these GTU.
• Not attempt to compromise the security or integrity of the Service.
• Not share their access with third parties, nor circumvent the limits of their plan or the number of authorized devices.
• Not use the Service for illegal, fraudulent purposes or purposes contrary to public order.
• Not enter or import data belonging to third parties without a legal basis or compliance with the applicable regulations.
• Comply with the terms of use of the third-party platforms consulted and not make abusive automated use of them.

4. Browser extension, marketplaces and scraping

Chatven offers an optional browser extension that retrieves, at your initiative and via your own browsing session, the information from the listings you choose to follow or import on third-party marketplaces (LeBonCoin, Vinted, eBay, Vestiaire Collective, Facebook Marketplace, etc.). The retrieval is carried out by opening tabs in the background; the extension acts only on your explicit action and does not collect your browsing without your knowledge.

Each marketplace has its own terms of use, which may restrict or prohibit automated access, scraping or data extraction. You are solely responsible for complying with these terms when using the extension and the Service.

Risk related to third-party platforms: use of the extension may result, at the sole discretion of the third-party platforms, in the limitation, temporary suspension or permanent deletion of your account on these platforms, as well as the loss of the listings, ratings, data or sales associated with them. You use the extension and the Service at your own risk. The Publisher provides only a technical tool, does not control the third-party platforms and in no way guarantees the compatibility of your use with their terms.

Consequently, the Publisher disclaims all liability in the event of a ban, suspension, restriction, loss of account, reputation, data or sales on a third-party platform resulting, directly or indirectly, from the use of the extension or the Service (see article 9 "Liability" and article 10 "Warranty and indemnification").

5. Estimates and AI-assisted features

Certain features (new-price estimation, page analysis, suggestions) rely on automated processing assisted by artificial intelligence (Anthropic's Claude API). For this purpose, the public content of the pages you choose to analyze may be transmitted to the AI provider.

The estimates and analyses provided are purely indicative, without any warranty of accuracy, and do not constitute commercial, financial, legal, tax or accounting advice. You retain full responsibility for your purchasing, selling and pricing decisions.

6. Subscriptions, plans and payment

The Service is offered as a free plan (Free) and paid subscriptions (Pro, Business) offering different limits and features. The current features and prices (expressed in euros, all taxes included) are displayed on the "Subscription" page before any subscription.

Payments are processed securely by our provider Stripe. The Publisher never has access to your bank card data and does not store it. Subscribing to a paid plan requires the provision of a valid payment method.

Paid subscriptions are taken out for a term of one month or one year depending on the plan chosen, and are automatically renewed for the same term, by recurring automatic debit, until their cancellation.

Annual subscriptions: in accordance with article L215-1 of the French Consumer Code, the Publisher informs the consumer by a dedicated email, no earlier than three months and no later than one month before the deadline for rejecting renewal, of their option not to renew the contract. Failing such information, the consumer may terminate the contract free of charge at any time from the renewal date.

You may cancel your subscription at any time and in a few clicks from the “Subscription” page of your account, using the “Cancel my subscription” feature (art. L215-1-1 of the French Consumer Code). We send you an email confirmation stating the end date of the contract and its effects. Cancellation takes effect at the end of the current period: access to paid features is maintained until that date, after which the account is automatically downgraded to the free plan.

Right of withdrawal: in accordance with articles L221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) days from the conclusion of the contract to withdraw, without having to give any reason.

By requesting immediate access to the Service upon subscription, you expressly request its performance before the end of that period. If you subsequently withdraw, you remain liable for the amount corresponding to the service actually supplied up to the communication of your decision, calculated in proportion to the total agreed price (art. L221-25); the balance is refunded to you no later than fourteen (14) days after receipt of your decision, using the same means of payment (art. L221-24).

To exercise this right, simply send us an unambiguous statement by email to the support address given in the legal notice, or use the standard withdrawal form provided for by the regulations. No particular form is required.

Apart from the exercise of the right of withdrawal above and the rights arising from the legal guarantee of conformity, no refund of amounts paid for the current subscription period is due, unless otherwise required by mandatory legal provisions.

The Publisher may change its prices. Any new price is brought to your attention before it comes into force and applies only from the following subscription period; you remain free to cancel if you do not accept it.

In the event of failure, rejection or non-payment, the Publisher may suspend access to paid features and downgrade the account to the free plan, without prejudice to the recovery of amounts due.

7. User data and third-party data

The business data entered by the user (categories, purchases, items, prices, sales) belongs to them. The Publisher claims no ownership of this data.

The user may export all of their data in JSON format from the "My Account" page and may request its deletion at any time. Deleting the account results in the permanent and unrecoverable erasure of all associated data.

Third-party data: when you follow listings or import data from third-party platforms, you may record personal data concerning third parties (for example the name, pseudonym, rating or photo of a seller). You are solely responsible for the lawfulness of this collection and act, for this data, as the data controller. You undertake to record only the data strictly necessary for your tracking, not to make abusive use of it and to comply with the GDPR.

8. Availability and service levels

The Service is provided "as is" and "as available". The Publisher makes its best efforts to ensure continuous availability, but cannot guarantee it without interruption. Maintenance may be carried out occasionally, resulting in temporary unavailability.

The Publisher reserves the right to develop, modify or discontinue all or part of the Service at any time, with reasonable notice in the event of permanent discontinuation.

9. Liability

The Service is provided "as is" and "as available", without warranty of any kind, express or implied, in particular as to availability, accuracy, absence of error, fitness for a particular purpose or commercial results. To the fullest extent permitted by law, the Publisher cannot be held liable, in particular, for the following:

• the consequences of using the extension or the Service on third-party platforms, in particular any ban, suspension, restriction, loss of account, listings, ratings, reputation or sales;
• commercial decisions (purchase, sale, pricing) made on the basis of the information or AI estimates displayed in the Service;
• loss or alteration of data resulting from a technical failure, a third-party provider or an event of force majeure;
• financial losses, loss of profit, loss of revenue, business, customers or any other indirect damage;
• interruptions, slowdowns, errors or unavailability of the Service or of the third-party services on which it depends.

Liability cap: to the fullest extent permitted by law, the Publisher's total liability, on all grounds combined, is limited to the amount of the sums actually paid by the user for their subscription during the twelve (12) months preceding the triggering event. For users of the free plan, no financial compensation shall be due.

Users are advised to regularly export their data. These limitations do not apply in the event of gross negligence or willful misconduct by the Publisher, bodily injury, or in cases where the law prohibits such limitation.

10. Warranty and indemnification

You warrant that you use the Service in accordance with these GTU, the terms of the third-party platforms and all applicable regulations.

You undertake to defend and indemnify the Publisher (as well as its officers, employees and providers) against any claim, action, proceeding, judgment, damage, fine, cost or expense (including reasonable defense costs) arising from a third party — in particular a third-party platform, a seller, another user or an authority — and resulting from your use of the Service or the extension, the breach of these GTU or the terms of a third party, or the data you enter or import.

11. Termination

The user may terminate their account at any time from the "My Account" page, "Danger zone" section. Termination results in the permanent and immediate deletion of all their data and ends any ongoing subscription, without refund of amounts already paid.

The Publisher may suspend or terminate an account in the event of a breach of these GTU, fraud or non-payment, after prior notice except in the event of an emergency or legal obligation.

12. Changes to the GTU

The Publisher reserves the right to modify these GTU at any time. Users will be informed of any significant change. Continued use of the Service after notification constitutes acceptance of the new GTU.

13. Mediation, governing law and disputes

In accordance with article L612-1 of the French Consumer Code, the consumer may have free recourse to a consumer mediator with a view to the amicable resolution of a dispute, after sending a written complaint to our customer service. The mediator’s full contact details are given in the legal notice.

These GTU are subject to French law. Any dispute relating to their interpretation or performance shall, failing an amicable resolution, be submitted to the competent French courts.

14. Legal guarantee of conformity

The Service is a digital service supplied continuously throughout the subscription period. As such, it is covered by the legal guarantee of conformity provided for in articles L224-25-12 et seq. of the French Consumer Code, the content of which is reproduced below in accordance with article D211-4. Courtesy translation — only the French version is authoritative.